Our return policy lasts 30 days from the date of delivery. If 30 days have passed, we cannot offer a full refund or exchange.
To qualify for a return, your item must be unused, in its original packaging, and in the exact same condition that you received it. Proof of purchase is required.
⚠️ Exempt Products: Due to safety regulations, we strictly cannot accept returns on hazardous materials, flammable liquids, or gases. Perishable, intimate, or sanitary goods are also non-returnable.
Other non-returnable items include:
Once your item is received and inspected, we will email you to confirm approval or rejection of your refund request.
If approved, your refund is automatically processed and credited back to your original payment method within a few business days.
If you haven't received your refund yet, please complete these steps before contacting support:
If you have done all of this and still have not received your refund, email us at info@starshazmat.com.
Note: Only regular-priced items may be refunded. Sale items are final sale and non-refundable.
Exchanges: We only replace items if they are factory defective or damaged. To request an exchange for the same item, email info@starshazmat.com.
Gifts: If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit. If it wasn't marked as a gift, the refund will be issued to the original purchaser.
To return your approved item, mail it directly to:
400 SW 1st Ave Suite #2501 Ocala, FL 34478
You are responsible for paying your own shipping fees for returns. All shipping costs are strictly non-refundable and will be deducted from your final refund amount.
ℹ️ Shipping Recommendations: If you are returning high-value items, we strongly advise using a trackable shipping service or buying shipping insurance. We cannot guarantee arrival of your returned items.
For additional questions regarding logistics, refunds, or compliance exchanges, please reach out to our team: